Officially the refund time is from one to three weeks from the date of closing the order. Usually, the refund is processed within 5-10 days. If you paid for the order via an1 Negotiation. The negotiation process starts when you press the Open Dispute button on the My Orders page. After submitting the dispute form, the seller has 15 days to respond. During this period, you and the seller will negotiate and try to reach an agreement concerning the refund type and amount. Youcan get a refund for order cancellation on Aliexpress if you made the request within 7 days of placing the order. Sellers on Aliexpress usually take 7 working days before they start processing your order. That’s enough time to make a decision to cancel your order. After 7 working days and the order is shipped, you can’t get a refund for
Claimrefunds if orders haven't been shipped, are missing, or arrive with product issues (e.g., defective, incorrect, damaged, etc.). 30 or 60-day refunds* You are entitled to refunds within 30 or 60 days from the delivery date. Quick refunds. If you cancel within 2 hours of payment and the order has not yet shipped, you can claim a full
Yourrefund should take no more than 20 business days after your cancelation request is approved. Make sure you have waited long enough for the refund to be processed by AllAliExpress sellers can set the delivery time period to up to 60 days. All buyers can open a dispute starting on the 11th day after the seller ships the order up to 15 days after confirming the product’s delivery. So if you didn’t receive your item within the designated period of time, AliExpress would give you a full refund. Idouble ordered by accident in aliexpress from two sellers, one was courteous enough to cancel the duplicate order, but the second seller refused to accept my cancellation request time after time. I wrote to him many times explaining the issue but he ignored me and kept asking me to wait for him to ship the order.Whenyou cancel an order, you have the option to send a refund to your customer. Refunds can only be issued for orders that have been paid. If an order has already had payment voided, has had payment authorized but not captured, or is in payment pending status, then the order can be cancelled but a refund isn't sent to the customer. Steps:Ifthe terms expired and you didn’t get a refund, contact AliExpress support again. Is It Possible to Open the Dispute Again? Unfortunately, there is no such an opportunity. The dispute can be opened only once and you can edit it 4 times. How to Open the Dispute on AliExpress if It is Closed by the Seller but the Product wasn’t Delivered
Still sometimes there are situations when you accidentally confirmed the order delivery and now want to cancel the confirmation. I have a refund from AliExpress over 30 days but up till na i have not received the refund my bank is demanding for the ARN reference code and the refund transaction receipt for to trace the refund i don’t but
Step1. Select the Product. Log into your AliExpress personal account and go to the “My Orders” section. From the list of ordered items, select the one with which you are experiencing the issue. If there are several goods for which you need to open a dispute, you will have to do it separately for each product..